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A spaniel with funny eyes shaking his head and having fun.
A beautiful orange tabby cat with green eyes looking off to the side against a pastel pink background.

Frequently asked questions

Still curious about what we do? Check out our FAQ below!
  • Do you offer pack walks?
    At this time, we only offer private walks so that your dogs receive our full and undivided attention!
  • Will I have the same care provider each time?
    If you specifically request it, we will try to accommodate you. However, this does greatly limit availability. It is generally preferable to coordinate scheduling by giving you one of a few "regulars".
  • How can I book a service?
    The best way to schedule, review or edit your services is online through TimetoPet or on the TimeToPet mobile app. When a service request is approved, you’ll receive a confirmation email. All scheduling is routed through our admin team, so please do not call, text or leave written notes for your usual walker to schedule. Feel free to schedule a call or email us with questions!
  • Why do you require a meet and greet?
    This free initial consultation is so we can get acquainted with you and your dog. The walker will also review your information as well as your dog's routine and preferences. Please be ready to give your walker a key (that has been tested) and/or a garage code to your home.
  • What if I get a new pet / change my locks / etc.?
    In addition to the free consultation, many clients want their walker to stop by if there are changes in the household, new pets to meet, new things to see in the home or new locks. For these visits, we will schedule a regular dog walk slot. Alternatively, we are pleased to review instructions over the phone, via email or update client profiles at no charge.
  • Can I request last-minute services?
    Absolutely! If we have availability, we’re happy to add your dog onto our schedule at the last minute.
  • Can I pay online?
    Yes! We accept credit cards and ACH (our preferred method) through TimeToPet, and billing is handled on a weekly basis.
  • Are you insured?
    Yes! We are bonded, with liability insurance. We also hold worker's compensation insurance for all of our walkers.
  • How can I cancel services?
    Weekday services can be canceled by 12 AM at no charge. Weekend or holiday services can be canceled with 48 hours’ notice.
  • What policies do you have for your staff entering my home?
    If a garage code is offered to gain entry to your home, you are responsible for any missed visits due to malfunction or power outage. If we are required to employ a locksmith to gain entry into the premises due to the malfunction of the lock or failure to provide a functioning key, you will be responsible for reimbursing Bethesda Dog Walkers for all costs incurred. Our walkers are instructed not to allow anyone into your home. Please provide the key to anyone else coming to your house, such as house cleaners or workers, and let our admin team know if anyone will be in the home when the walker is scheduled to come for your dog to avoid surprises.
  • What are your rates?
    Prices are different for each service. Please refer to our Services page for a breakdown of our rates.

FAQ

Unleash your questions

Below, you’ll find a list of frequently asked questions about our dog walking and other pet care services. If you don’t see your question listed, please contact us.

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